Privacy Policy

Last Updated: February 12, 2026

This Privacy Policy describes how FrontDesk AI ("we," "us," or "our") collects, uses, and shares information about you when you use our AI-powered phone answering service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

For the complete Privacy Policy, please view the full document.

Summary of Key Points

Information We Collect

• Account information (name, email, business details)
• Call recordings and transcripts
• Usage data and analytics
• Technical data (IP addresses, browser info)

How We Use Your Information

• Provide and maintain our AI phone answering service
• Improve product features and AI performance
• Provide customer support
• Ensure security and prevent fraud

Data Sharing

We do NOT sell your personal information. We share data only with:

• Service providers (Twilio, OpenAI, Stripe, hosting providers)
• Legal authorities when required by law

Your Rights

• Access your personal data
• Correct inaccurate information
• Request deletion of your account
• Export your data
• Object to certain data processing

Data Security

• All data encrypted in transit (HTTPS/TLS)
• Database encryption at rest
• Access controls and audit logging
• Regular security assessments

Data Retention

• Active accounts: data retained while active
• Deleted accounts: 30-day grace period
• Call recordings: 30-90 days (configurable)
• Audit logs: 7 years (compliance)

Contact Us

Questions about our privacy practices?
Email: support@frontdeskai.com