ReceptionishBack to Home

Privacy Policy

Last Updated: February 12, 2026

This Privacy Policy describes how Receptionish ("we," "us," or "our") collects, uses, and shares information about you when you use our AI-powered phone answering service.

By using our Service, you agree to the collection and use of information in accordance with this policy.

For the complete Privacy Policy, please view the full document.

Summary of Key Points

Information We Collect

  • Account information (name, email, business details)
  • Call transcripts and AI-generated summaries
  • Usage data and analytics
  • Technical data (IP addresses, browser info)
  • Phone numbers of callers (for follow-up texts and contact management)

How We Use Your Information

  • Provide and maintain our AI phone answering service
  • Improve product features and AI performance
  • Provide customer support
  • Ensure security and prevent fraud
  • Send transactional text messages related to phone calls (follow-ups, replies from business owners)

SMS / Text Communications

When you call a business using Receptionish, your phone number may be used to send follow-up text messages:

  • Text messages are transactional (related to your call), not marketing
  • Messages are sent from the business's dedicated phone number
  • Your phone number is stored securely and shared only with the business you called
  • You may opt out at any time by replying STOP
  • Reply HELP for support
  • Message & data rates may apply
  • SMS data (message content, timestamps) is retained for 90 days

Data Sharing

We do NOT sell your personal information. We share data only with:

  • Service providers (Twilio, OpenAI, Stripe, hosting providers)
  • Legal authorities when required by law

Your Rights

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your account
  • Export your data
  • Object to certain data processing

Data Security

  • All data encrypted in transit (HTTPS/TLS)
  • Database encryption at rest
  • Access controls and audit logging
  • Regular security assessments

Data Retention

  • Active accounts: data retained while active
  • Deleted accounts: 30-day grace period
  • Call transcripts: 30-90 days (configurable)
  • Audit logs: 7 years (compliance)

Contact Us

Questions about our privacy practices?
Email: info@receptionish.com